Features

Everything Hinzel does today, grouped by what it is for.

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Authoring

Set up and change agents by talking to them.

revision 7 was live draft +18 −2 lines 2 tests pass revision 8 live now approved by Sam
  • Describe it in chat

    Tell Hinzel's assistant what you want in Slack or web chat. It writes the rules for you.

  • Starters

    Begin from triage, root-cause analysis, code generation or a daily digest.

  • Drafts and diffs

    Every change is a draft, with a diff against what is live now.

  • Tests and replays

    Run behaviour tests and replay past events before anything ships.

  • Approval to publish

    A project admin approves each change before it goes live.

  • Edits from a conversation

    Say "add this to our instructions" in web chat, and the project updates itself after approval.

Rules engine

Deterministic rules decide when agents start and what they may do.

P1 issue · SUP-41 P3 issue · SUP-42 Comment · SUP-12 P1 issue · SUP-43 if priority == "P1" 2 runs ignored Same event, same result, every time.
  • Event triggers

    Start or continue a run on the exact events you describe.

  • Schedules

    Cron schedules that follow business hours, time zones and holidays.

  • Multi-step rules

    Track an issue through its states, with timers such as "2 business hours without a reply".

  • Actions without an agent

    Post a message, call an action or update a record straight from a rule.

  • Records

    Typed project data that rules, agents and people can change, with a full history.

  • Watches

    "Ping me when this PR merges" sets a watch from inside a conversation.

Conversations

Agents work where your team already talks.

#support · thread Priya Can you check why SUP-41 failed? Hinzel A timeout in the billing job. rca-sup-41.md Open a fix on billing-api? Yes Not now
  • Replies in the thread

    Answers land in the Slack thread, Jira issue, Zendesk ticket or pull request that asked.

  • Web chat

    Chat with an agent in the console, with its files, artifacts and subagents beside the thread.

  • Live view

    Watch each step of a run as it happens.

  • Stop at any time

    Stop a turn from the console, a Slack shortcut or a text command.

  • Questions for a person

    An agent can ask a question and wait for the answer before it continues.

  • Attachments

    Files shared in a conversation reach the agent, and its outputs come back as attachments.

Code work

Agents that work in your repos like a teammate.

main merged after review hinzel/sup-41 PR #212 checks passed
  • A branch for every run

    Each code run works on its own branch in its own workspace.

  • Pull requests

    Agents open pull requests and follow the reviews on them.

  • More than one repo

    Check out other repos into a run and open pull requests from each of them.

  • CI events

    Start work when a check suite or workflow run finishes.

  • Sandboxes

    Run builds and tests in an isolated sandbox, apart from the host.

Governance

Every project on its own terms, under one org policy.

org policy support-desk Slack Jira Priyaadmin Sammember builder GitHub Anaadmin Leemember budget budget
  • Project scopes

    Each project reaches only the connections it is given.

  • Roles

    Org owners and admins, project admins and members, each with clear rights.

  • Approvals

    Sensitive actions wait for one click in Slack or the console.

  • Personal accounts

    Agents act as the person who asked, with that person’s own connected account.

  • Budgets

    Spend limits for each project.

  • Traced end to end

    Follow any reply back to the event that caused it.

Collaboration

Agents that share their work with each other and with you.

support-desk builder rca.md · v3 hop 1 of 3
  • Agent to agent

    Projects hand work to each other, with a hop limit set by the org.

  • Artifacts

    Reports and files are versioned, with a record of where each came from.

  • Project memory

    Facts the team pins or a run learns, each with its source.

  • Plugins

    Pin skills and tools per project, from your org or a public marketplace.

Operations and data

See what agents cost and keep data only as long as you need.

Usage this week budget support-desk builder research Feedback 24 helpful 3 not helpful
  • Usage

    Tokens and cost for each project, run and model.

  • Feedback

    Reactions and console buttons record how people judged each reply.

  • Retention

    Each kind of data has a retention period, and orgs can lengthen some of them.

  • Erasure

    Remove one person from every store on request.

  • Offboarding

    Close an org and delete its data in one recorded process.

Put a fleet to work this week.

Hinzel is in early access. Tell us about your team and we will set up your first project with you.